Cancellation and late arrival/ refund policy: Cancellations to your reservation should be made at least 12 hours prior to your visit in order to receive a refund. We encourage you to arrive at least 5 to 10 min early. Late arrivals may result in a shortened or forfeited appointment., as we can not adversely affect other customers. Packages and gift certificates are non-refundable. To reschedule please be courteous of our time and allow at least 3 hours to reschedule.